5 Ways Artificial Intelligence Will Revamp Call Center Industry

5 Ways Artificial Intelligence Will Revamp Call Center Industry

Call center industry is one of the most thriving sectors of today, owing to their number of implications in various other industries. Today, no business can survive without establishing robust customer support either on its own or via a call center. The growing loads...
AI – A Serious Challenge to the Traditional Job Market

AI – A Serious Challenge to the Traditional Job Market

Conflicting Viewpoints One of the leading proponents of warning about the danger of AI vis-à-vis job market is none other than Elon Musk, CEO of tesla and SpaceX. But there are few in the tech world who also seem to support the opposite view; that there is nothing to...
Hiring Agents for a Call Center is Difficult

Hiring Agents for a Call Center is Difficult

Agents form the backbone of a successful call center. This is the reason why hiring the right candidates is a matter of significance. However, it is not as easy as it sounds, since there is a lack of people who can patiently handle clients, and answer all of their...

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