Future of customer service

Future of customer service

Customer service has been a requirement of every industry in all ages. From the multi-billion-dollar companies to the little roadside store, its presence is imperative for a business to operate. The rapid increase and ever-changing standards of customer expectations...
Effects of integrating AI intelligence in B2B marketing

Effects of integrating AI intelligence in B2B marketing

Business-to-business or B2B marketing can be referred to as the promotion of services and/or products to other businesses to be used in the production of goods, or to be sold to customers. It can also denote marketing goods that can be of immediate use to the...

Why Operating a Call Center Is Hard?

Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential customers. All said,...
Problems that Call Center Agents Face

Problems that Call Center Agents Face

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its management can make or break their career as call center...

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