Customer service has been a requirement of every industry in all ages. From the multi-billion-dollar companies to the little roadside store, its presence is imperative for a business to operate. The rapid increase and ever-changing standards of customer expectations have made all business to be at their toes. Every company is trying to meet the […]

Business-to-business or B2B marketing can be referred to as the promotion of services and/or products to other businesses to be used in the production of goods, or to be sold to customers. It can also denote marketing goods that can be of immediate use to the businesses, such as office equipment and supplies. Ever since […]

Lead generation is the prime goal of every business, whether you are a startup entrepreneur or a corporate giant. Your campaign for lead generation solely marks the success rate of your business. The more sales you could generate over the time, higher will be your success rate. Nevertheless, to generate live leads is the main […]

Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential customers. All said, establishing and then operating successful call center is not at all an […]

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its management can make or break their career as call center agents. Slacking at any point […]

Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits that their business can enjoy due to such facility that they provide to their customers. […]

Agents form the backbone of a successful call center. This is the reason why hiring the right candidates is a matter of significance. However, it is not as easy as it sounds, since there is a lack of people who can patiently handle clients, and answer all of their questions on a regular basis. Also, […]

Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs integrated within its organization, it is not only able to utilize […]

Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we see Google, Microsoft, and Amazon, leveraging artificial intelligence for strengthening their online existence. On the other hand, we see giant tech projects like […]

Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time for such robots to frequent call centers. […]