What are Call Center Technology Essentials?

What are Call Center Technology Essentials?

If you’re running a call center, you are familiar with how crucial call center technology is in improving customer experience. Without the right tools and technology foundation to support the call center infrastructure, your call center is incapable. Let’s discuss a...
How AI Bots Boost Customer Satisfaction (CSAT) Scores

How AI Bots Boost Customer Satisfaction (CSAT) Scores

In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial versions of Microsoft Office — to sophisticated and progressively convenient human replicas such...
The Pros and Cons of Using Chatbots in Customer Service

The Pros and Cons of Using Chatbots in Customer Service

“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from...
Discover How AI Call Center Software is Empowering Call Centers

Discover How AI Call Center Software is Empowering Call Centers

Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines efficiently. Machines carry out tasks that were previously conducted by human agents,...
Artificial Intelligence is a Powerful Tool in the Call Center

Artificial Intelligence is a Powerful Tool in the Call Center

Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in...

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