If you’re running a call center, you are familiar with how crucial call center technology is in improving customer experience. Without the right tools and technology foundation to support the call center infrastructure, your call center is incapable. Let’s discuss a...
In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial versions of Microsoft Office — to sophisticated and progressively convenient human replicas such...
“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from...
Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines efficiently. Machines carry out tasks that were previously conducted by human agents,...
Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in...
