If you’re running a call center, you are familiar with how crucial call center technology is in improving customer experience. Without the right tools and technology foundation to support the call center infrastructure, your call center is incapable. Let’s discuss a little bit more about call center technology in contemporary call centers. What is Call […]

In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial versions of Microsoft Office — to sophisticated and progressively convenient human replicas such as Amazon’s Alexa or Apple’s Siri. As AI bots can do […]

“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from an automated smart […]

Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines efficiently. Machines carry out tasks that were previously conducted by human agents, freeing them up for more vital and delicate responsibilities. When you break it down like this, it’s unsurprising AI […]

Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in data caps to help agents, and manage calls with ease. One of the best applications of […]

We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent invention of Artificial Intelligence has proved to fulfill the […]

The rise of Artificial Intelligence has opened up new horizons of technology to us. The pace with which it is stepping into all walks of life, it seems that AI will be our next master in future. Although the benefits it endows to us are simply undeniable. Yet, one cannot entirely rule out the negativities […]

Artificial Intelligence is being rapidly deployed in the call center industry to cope up the challenges of the time. The goal is to bring advancements and speediness in the overall client management amidst reducing the stress on human agents. Though for the moment, the pace with which this technology is impacting on call centers depicts […]

In today’s world of extreme competition, it is imperative that business owners take care of each and every aspect of their companies in order to be successful in the market. In this vein, one thing that needs to be looked after is generating sufficient leads for the business in order to have a high turnover […]

Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can afford to have a call center integrated within their set-up to take care of it, […]