How far has AI helped businesses in achieving their goals?

How far has AI helped businesses in achieving their goals?

Within the business community, there is always a constant pressure to not only perform well, but also to beat one’s competitors. This is fueled by the desire to gather as many leads as possible, and convert them into serious buyers. As a result, newer marketing trends...
How can you improve the efficiency of your call center agents?

How can you improve the efficiency of your call center agents?

Maintaining and running a call center can be quite fruitful for any business owner, provided that they do it the right way. Since having a call center requires spending valuable resources, business owners must be careful when devising strategies to control their...

Why Operating a Call Center Is Hard?

Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential customers. All said,...
Problems that Call Center Agents Face

Problems that Call Center Agents Face

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its management can make or break their career as call center...

Pin It on Pinterest