Within the business community, there is always a constant pressure to not only perform well, but also to beat one’s competitors. This is fueled by the desire to gather as many leads as possible, and convert them into serious buyers. As a result, newer marketing trends are emerging on the scene, and business owners are […]

Maintaining and running a call center can be quite fruitful for any business owner, provided that they do it the right way. Since having a call center requires spending valuable resources, business owners must be careful when devising strategies to control their operations. An important aspect of running a call center is the management of […]

Lead generation is the prime goal of every business, whether you are a startup entrepreneur or a corporate giant. Your campaign for lead generation solely marks the success rate of your business. The more sales you could generate over the time, higher will be your success rate. Nevertheless, to generate live leads is the main […]

Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential customers. All said, establishing and then operating successful call center is not at all an […]

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its management can make or break their career as call center agents. Slacking at any point […]