AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years since revolutionized a lot of industries. Previously, AI technology was constrained to facilitating live chats and analyzing stock trends in the finance sector. Companies realized the huge […]

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Artificial intelligence (AI) and use of bots is already changing the world. AI technology is already making a huge impact in the call center industry. There is a fear among people that the use of AI technology and automated bots are displacing the jobs of millions of agents globally. However, the use of AI technology […]

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If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to engage with that brand in future. No one is immune to bad customer experience and there is no doubt the effects are usually both […]

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With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and outgoing voice calls are handled, the technology can […]

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If you’re running a call center, you are familiar with how crucial call center technology is in improving customer experience. Without the right tools and technology foundation to support the call center infrastructure, your call center is incapable. Let’s discuss a little bit more about call center technology in contemporary call centers. What is Call […]

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Currently, the world is pretty absorbed in AI or artificial intelligence. From tech giants such as Facebook, Amazon, Microsoft, and Google to start-up incubators tucked away in the suburban areas of San Francisco, everyone is devoting their time and money to create future ready AI products. These inventions (both hardware and software) are projected to […]

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“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from an automated smart […]

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Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in data caps to help agents, and manage calls with ease. One of the best applications of […]

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The recent development of technologies such as the buzzword ‘Artificial Intelligence’ has proven to realize sci-fi dreams; of an electronically automated world. However, such an ideal world begs the question if human labor will have the same importance. The achievements of technologies such as AI in its short lifespan; seems like out of a Sci-Fi […]

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We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent invention of Artificial Intelligence has proved to fulfill the […]

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