How AI Technology Improves the Quality of Customer Service

How AI Technology Improves the Quality of Customer Service

AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years since revolutionized a lot of industries. Previously, AI technology was constrained to...
What is an IVR and Why Companies Need Smart IVR System

What is an IVR and Why Companies Need Smart IVR System

If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to engage with that brand in future. No one is immune to bad customer experience and there is no...
Artificial Intelligence Boosts Contact Centers’ Performance

Artificial Intelligence Boosts Contact Centers’ Performance

With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and...
What are Call Center Technology Essentials?

What are Call Center Technology Essentials?

If you’re running a call center, you are familiar with how crucial call center technology is in improving customer experience. Without the right tools and technology foundation to support the call center infrastructure, your call center is incapable. Let’s discuss a...

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