AI – A Serious Challenge to the Traditional Job Market

AI – A Serious Challenge to the Traditional Job Market

Conflicting Viewpoints One of the leading proponents of warning about the danger of AI vis-à-vis job market is none other than Elon Musk, CEO of tesla and SpaceX. But there are few in the tech world who also seem to support the opposite view; that there is nothing to...

Why Operating a Call Center Is Hard?

Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential customers. All said,...

What Does It Take To Open A Call Center?

Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits that their business can...
Essential Technologies in Call Center Workforce Management

Essential Technologies in Call Center Workforce Management

Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs...

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