Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines efficiently. Machines carry out tasks that were previously conducted by human agents, freeing them up for more vital and delicate responsibilities. When you break it down like this, it’s unsurprising AI […]

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Within the business community, there is always a constant pressure to not only perform well, but also to beat one’s competitors. This is fueled by the desire to gather as many leads as possible, and convert them into serious buyers. As a result, newer marketing trends are emerging on the scene, and business owners are […]

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Artificial Intelligence, or more popularly known as AI, has taken over the world by storm, so much so that its applications can be seen in almost every field. However, this article deals with the performance and future of artificial intelligence in the corporate sector. But before we delve into its details, we must give you […]

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Ever since time can tell, business owners have sought to beat competitors and make as much sales as they can. However, the way that they do this has evolved with changing time. For instance, new means of advertising have taken over previous ones, and this has especially sped up with the advent of social media. […]

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Call center industry is one of the most thriving sectors of today, owing to their number of implications in various other industries. Today, no business can survive without establishing robust customer support either on its own or via a call center. The growing loads of managing leads have compelled everyone to look for some quick […]

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Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits that their business can enjoy due to such facility that they provide to their customers. […]

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Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs integrated within its organization, it is not only able to utilize […]

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Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we see Google, Microsoft, and Amazon, leveraging artificial intelligence for strengthening their online existence. On the other hand, we see giant tech projects like […]

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Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time for such robots to frequent call centers. […]

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