What Does It Take To Open A Call Center?

Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits that their business can...
Essential Technologies in Call Center Workforce Management

Essential Technologies in Call Center Workforce Management

Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs...
Will AI improve performance of call centers?

Will AI improve performance of call centers?

Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we see Google, Microsoft, and Amazon, leveraging artificial intelligence for strengthening...
AI: Future of Call Centers

AI: Future of Call Centers

Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time...

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