Currently, the world is pretty absorbed in AI or artificial intelligence. From tech giants such as Facebook, Amazon, Microsoft, and Google to start-up incubators tucked away in the suburban areas of San Francisco, everyone is devoting their time and money to create future ready AI products. These inventions (both hardware and software) are projected to […]

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As technology improves, we all have that ultimate dream of having all our issues resolved at a click of a button. No matter the impediment. No matter the platform…prompt solutions and quality experiences. It is now common knowledge that Artificial Intelligence, or AI, is the future of customer service and something that will take call centers to […]

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“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from an automated smart […]

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