Will Artificial Intelligence (AI) Improve Call Center Performance?

Will Artificial Intelligence (AI) Improve Call Center Performance?

Currently, the world is pretty absorbed in AI or artificial intelligence. From tech giants such as Facebook, Amazon, Microsoft, and Google to start-up incubators tucked away in the suburban areas of San Francisco, everyone is devoting their time and money to create...
5 Reasons Why Call Center AI Will Improve, Not Replace Agents

5 Reasons Why Call Center AI Will Improve, Not Replace Agents

As technology improves, we all have that ultimate dream of having all our issues resolved at a click of a button. No matter the impediment. No matter the platform…prompt solutions and quality experiences. It is now common knowledge that Artificial Intelligence,...
The Pros and Cons of Using Chatbots in Customer Service

The Pros and Cons of Using Chatbots in Customer Service

“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from...

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