How to Use Machine Learning for Lead Generation?

Publish on Comments(0)

Machine learning plays an important role in our day to day lives. From simple devices like calculators to complex machinery like cars, you can find some form of machine learning. Sales and enterprises are embracing this concept since AI technology has been predicted to take charge and influence machine leaning lead generation in the future. Artificial intelligence (AI) and machine learning has the possibility to revolutionise our daily lives, whether it’s driving our cars or how we process our information and analyze data. AI represents the potential of machines to emulate human behaviour. Unlike human beings, machines can hand most tasks hurriedly and efficiently than human beings could ever accomplish. This is why enterprises are integrating AI lead generation solution technology and software to assist in marketing their products. Marketers normally analyse data to help determine whether their strategies are proving to be successful. This is where machine learning comes in by allowing them to huge amounts of information on their strategies and clients. This can be very beneficial in the lead generation process by allowing marketers to precisely target potential customers with personalized content to get them to like their products and services. Here are some of the ways…
Categories: Artificial Intelligence
Tags: AI Lead Generation Solution, Chatbot, Deep Learning In Contact Center, Machine Leaning Lead Generation, Machine Learning B2B Marketing

How AI Technology Improves the Quality of Customer Service

Publish on Comments(0)

AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years since revolutionized a lot of industries. Previously, AI technology was constrained to facilitating live chats and analyzing stock trends in the finance sector. Companies realized the huge potential benefits of using AI technology and they slowly integrated AI to solve various issues such as adapting to market patterns and simplifying workload in the workplace. It is well known that effective customer services boost an organization’s revenue and increases sales levels.  Quality customer services guarantees that the customer keeps on coming back. Recent case studies for AI customer service show that companies are investing heavily in AI technology to create a better customer service experience. This indicates that AI technology and its use in the service industry is becoming a top priority for most organizations. AI can aid in taking customer service to levels never anticipated before. Clients tend to buy more products after being served well as compared to having a bad customer experience. Let us discuss how AI technology can be used to deliver quality customer service and improve an organizations…
Categories: Artificial Intelligence
Tags: AI, Call Center Myths, Case Studies For AI Customer Service, Smartbot Evie

The Impact of Artificial Intelligence Bots in The Customer Service Industry

Publish on Comments(0)

Artificial intelligence (AI) and use of bots is already changing the world. AI technology is already making a huge impact in the call center industry. There is a fear among people that the use of AI technology and automated bots are displacing the jobs of millions of agents globally. However, the use of AI technology brings lots of benefits to the call centers, making them more effective and efficient. Progress made by bots in automated messaging is rapidly changing the landscape of the customer service industry. Call centers are known to be the forefront of all large organizations providing a link between businesses and clients. AI technology helps in promoting the link between customers by consistently giving clients the right data at the right time. This is made easier by the AI technology offering self-service options which can be accessed at any time. This eliminates the need to call customer service. Secondly, AI helps in providing more information to call agents at any given time. This can be very helpful in handling complex problems that self-service auto bots cannot resolve. This shows that AI and bots can be by customer service representatives to predict the behavior of customers and provide…
Categories: Artificial Intelligence
Tags: AI, Call Center Facts, Facts About Call Centres, Liveperson Conversable

What is an IVR and Why Companies Need Smart IVR System

Publish on Comments(0)

If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to engage with that brand in future. No one is immune to bad customer experience and there is no doubt the effects are usually both short-term and long-term. I, for instance, had a bad experience while shopping online for presents last Christmas. So as to guarantee that all the gifts are delivered on time, I made all my orders way in advance, but still faced late delivery problems. Well, it’s the peak season and a slight delay wasn’t out of the ordinary. However, things got unexpectantly worst when I contacted the customer service of the e-commerce giant whom I trusted with all my Christmas presents. I couldn’t get past the initial customer service IVR since it was unable to direct me anywhere to resolve my issues! Brands have to know that an IVR system is meant to assist shoppers and not give their service experience a bad image. Most of the time, an AI IVR is the initial touchpoint in a brand’s customer service cycle, and if it is not handled…
Categories: Artificial Intelligence
Tags: AI, Ai IVR, Artificial Intelligence IVR
1 2 3 27