Artificial Intelligence Joins the Fight Against Coronavirus – AI Call Centers Helping Businesses with Customer Support and Service

Publish on Comments(0)

With the Global Epidemic still going strong, we are going through tough times, there is no doubt. But every challenge represents an opportunity and we believe adopting the concept of Artificial Intelligence Call Centers can help us to a great extent. Don’t take it in bad taste, like the machines are taking over, or our jobs. If you think rationally, you will see that it’s a need of the hour given the present crises. Gravity of the Present Situation It’s been 4 months since the first case of Convid-19 was reported. Until then, (as of March 24, 2020) there are over 417,050 reported cases, 108,300 recoveries and 18,595 deaths around the world. It seems like the dust is settling in China because out of the 81,171 reported cases, more than 73,000 have already recovered, there are no new cases reported since 19 march (could be wrong) and according to times, china will end the Wuhan Lockdown on April 8. Let’s not forget the country did suffer a death toll of 3,277, and right now, the condition is much worse in Italy and is currently soaring up in the United States. These are desperate times, and desperate times call for desperate…
Categories: Artificial Intelligence
Tags: China, Coronavirus, Covid19, Covid19 News, Fox, Wuhan

How to Use Machine Learning for Lead Generation?

Publish on Comments(0)

Machine learning plays an important role in our day to day lives. From simple devices like calculators to complex machinery like cars, you can find some form of machine learning. Sales and enterprises are embracing this concept since AI technology has been predicted to take charge and influence machine leaning lead generation in the future. Artificial intelligence (AI) and machine learning has the possibility to revolutionise our daily lives, whether it’s driving our cars or how we process our information and analyze data. AI represents the potential of machines to emulate human behaviour. Unlike human beings, machines can hand most tasks hurriedly and efficiently than human beings could ever accomplish. This is why enterprises are integrating AI lead generation solution technology and software to assist in marketing their products. Marketers normally analyse data to help determine whether their strategies are proving to be successful. This is where machine learning comes in by allowing them to huge amounts of information on their strategies and clients. This can be very beneficial in the lead generation process by allowing marketers to precisely target potential customers with personalized content to get them to like their products and services. Here are some of the ways…
Categories: Artificial Intelligence
Tags: AI Lead Generation Solution, Chatbot, Deep Learning In Contact Center, Machine Leaning Lead Generation, Machine Learning B2B Marketing

How AI Technology Improves the Quality of Customer Service

Publish on Comments(0)

AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years since revolutionized a lot of industries. Previously, AI technology was constrained to facilitating live chats and analyzing stock trends in the finance sector. Companies realized the huge potential benefits of using AI technology and they slowly integrated AI to solve various issues such as adapting to market patterns and simplifying workload in the workplace. It is well known that effective customer services boost an organization’s revenue and increases sales levels.  Quality customer services guarantees that the customer keeps on coming back. Recent case studies for AI customer service show that companies are investing heavily in AI technology to create a better customer service experience. This indicates that AI technology and its use in the service industry is becoming a top priority for most organizations. AI can aid in taking customer service to levels never anticipated before. Clients tend to buy more products after being served well as compared to having a bad customer experience. Let us discuss how AI technology can be used to deliver quality customer service and improve an organizations…
Categories: Artificial Intelligence
Tags: AI, Call Center Myths, Case Studies For AI Customer Service, Smartbot Evie

The Impact of Artificial Intelligence Bots in The Customer Service Industry

Publish on Comments(0)

Artificial intelligence (AI) and use of bots is already changing the world. AI technology is already making a huge impact in the call center industry. There is a fear among people that the use of AI technology and automated bots are displacing the jobs of millions of agents globally. However, the use of AI technology brings lots of benefits to the call centers, making them more effective and efficient. Progress made by bots in automated messaging is rapidly changing the landscape of the customer service industry. Call centers are known to be the forefront of all large organizations providing a link between businesses and clients. AI technology helps in promoting the link between customers by consistently giving clients the right data at the right time. This is made easier by the AI technology offering self-service options which can be accessed at any time. This eliminates the need to call customer service. Secondly, AI helps in providing more information to call agents at any given time. This can be very helpful in handling complex problems that self-service auto bots cannot resolve. This shows that AI and bots can be by customer service representatives to predict the behavior of customers and provide…
Categories: Artificial Intelligence
Tags: AI, Call Center Facts, Facts About Call Centres, Liveperson Conversable
1 2 3 27