Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in data caps to help agents, and manage calls with ease. One of the best applications of […]

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We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent invention of Artificial Intelligence has proved to fulfill the […]

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Customer service can make or break your business. ‘Customer service’ is the process of providing comfort and ease to your clients. ‘Sale’ deals with selling of goods or a service. They are two different departments, yet are they interweaved with each other. One directly impacts the other. The outcome of a business depends on how […]

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Customer service has been a requirement of every industry in all ages. From the multi-billion-dollar companies to the little roadside store, its presence is imperative for a business to operate. The rapid increase and ever-changing standards of customer expectations have made all business to be at their toes. Every company is trying to meet the […]

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In the modern era, Customer service strategy and planning are considered as the top-notch investment in organizations. Great companies believe that effective customer service strategies are the means of gaining a competitive edge. Building a sustainable competitive edge along with consistent customer loyalty it became of essence to develop and implement excellent customer relationship policies. […]

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AI’s rise in the recent past has been nothing short of miraculous. Its’ meteoric ascent at the technological world stage has filled everyone with excitement and wonder for the technologies future prospects. It has already started making its mark in many fields such as driverless cars, social media bots, specific big data-driven fields and many […]

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