Artificial Intelligence is a Powerful Tool in the Call Center

Artificial Intelligence is a Powerful Tool in the Call Center

Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in...
Will AI take over the future of customer service?

Will AI take over the future of customer service?

We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent...

How important is customer service in making a sale?

Customer service can make or break your business. ‘Customer service’ is the process of providing comfort and ease to your clients. ‘Sale’ deals with selling of goods or a service. They are two different departments, yet are they interweaved with each other. One...
Future of customer service

Future of customer service

Customer service has been a requirement of every industry in all ages. From the multi-billion-dollar companies to the little roadside store, its presence is imperative for a business to operate. The rapid increase and ever-changing standards of customer expectations...
Guidelines on Improving Customer Service

Guidelines on Improving Customer Service

In the modern era, Customer service strategy and planning are considered as the top-notch investment in organizations. Great companies believe that effective customer service strategies are the means of gaining a competitive edge. Building a sustainable competitive...

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