Not long ago, most businesses mainly invested in “legacy” business software model. “In 2015, around two third of the software budgets were allocated to this model” – According to Forrester Research Two instances of this are Contact Centers and Customer Relationship Management. Both these fields used to be heavily reliant on human input. However, with […]

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If you’re running a call center, you are familiar with how crucial call center technology is in improving customer experience. Without the right tools and technology foundation to support the call center infrastructure, your call center is incapable. Let’s discuss a little bit more about call center technology in contemporary call centers. What is Call […]

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Voice broadcasting, call routing, call recording, call tracking, and workforce optimization are some of the key goals that every company’s contact center plans on attaining. What if you have a greater chance of achieving all these goals with call center software? Companies that have already embrace this software are already declaring it as a must-have […]

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As technology improves, we all have that ultimate dream of having all our issues resolved at a click of a button. No matter the impediment. No matter the platform…prompt solutions and quality experiences. It is now common knowledge that Artificial Intelligence, or AI, is the future of customer service and something that will take call centers to […]

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Most customer experience professionals know their way around improving touch points along the customer journey, however overhauling the whole customer journey can feel like a huge task even for them. One way to deal with such a task is by simplifying into lesser manageable pieces. Rather than revamping the whole customer journey at once, pick a single […]

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Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to surpass consumer expectations: at its center is a lively call center which leverages customer engagement technologies and processes that […]

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Excellent customer interaction doesn’t just blossom with one instance of a business engagement: it takes a couple of good experiences to earn your customer’s loyalty—and only one negative experience to lose it. To maintain a positive outlook, companies must have to adopt a customer-first attitude. A pioneering call center solution can assist connect the dots across […]

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In order to succeed in today’s world of extreme market competition, it is essential for businesses to cover all aspects of their marketing strategy. This includes pondering over and implementing, new ways of generating more leads for their respective companies. How can this be done? Let’s have a look below. With automated marketing tools such […]

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Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can afford to have a call center integrated within their set-up to take care of it, […]

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Conflicting Viewpoints One of the leading proponents of warning about the danger of AI vis-à-vis job market is none other than Elon Musk, CEO of tesla and SpaceX. But there are few in the tech world who also seem to support the opposite view; that there is nothing to fear from the advent of AI. […]

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