Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to surpass consumer expectations: at its center is a lively call center which leverages customer engagement technologies and processes that […]

In 2018, 75% of businesses will include some form of artificial intelligence in their operations. Artificial Intelligence is quickly becoming the primary way that businesses can expand their capabilities without additional expenses on the costs of hiring and training employees. Additionally, your company can experience exponential growth at a rate that is faster than you […]

In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial versions of Microsoft Office — to sophisticated and progressively convenient human replicas such as Amazon’s Alexa or Apple’s Siri. As AI bots can do […]

“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from an automated smart […]

Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines efficiently. Machines carry out tasks that were previously conducted by human agents, freeing them up for more vital and delicate responsibilities. When you break it down like this, it’s unsurprising AI […]

AI-enabled chatbots are enabling businesses improve their customer service functions by automating some responsibilities, empowering human representatives to concentrate in more important tasks. For any business, customer experience is the main priority, thus companies are currently starting to use artificial intelligence customer support chatbots to help human representatives to focus on more important tasks, boost […]

Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in data caps to help agents, and manage calls with ease. One of the best applications of […]

The recent development of technologies such as the buzzword ‘Artificial Intelligence’ has proven to realize sci-fi dreams; of an electronically automated world. However, such an ideal world begs the question if human labor will have the same importance. The achievements of technologies such as AI in its short lifespan; seems like out of a Sci-Fi […]

We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent invention of Artificial Intelligence has proved to fulfill the […]

Although telemarketing started with the advancement in technology, the premise of telemarketing seems almost primitive compared to recent forms of marketing. It remains as one of the most effective. In the past, the most straightforward way to promote a product was to drop at the doorsteps of potential customers. However, that does not case anymore […]