Machine learning plays an important role in our day to day lives. From simple devices like calculators to complex machinery like cars, you can find some form of machine learning. Sales and enterprises are embracing this concept since AI technology has been predicted to take charge and influence machine leaning lead generation in the future. […]

AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years since revolutionized a lot of industries. Previously, AI technology was constrained to facilitating live chats and analyzing stock trends in the finance sector. Companies realized the huge […]

Artificial intelligence (AI) and use of bots is already changing the world. AI technology is already making a huge impact in the call center industry. There is a fear among people that the use of AI technology and automated bots are displacing the jobs of millions of agents globally. However, the use of AI technology […]

If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to engage with that brand in future. No one is immune to bad customer experience and there is no doubt the effects are usually both […]

This is an era of a rapidly growing technological world. If you are a call center owner who dreams to see your business growing by leaps and bounds, you then need to venture into using Avatar software for call centers. There is a lot you expect to reap from your business once you try this. […]

With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and outgoing voice calls are handled, the technology can […]

Telemarketing is an effective strategy of marketing goods and services by using phone calls. With the ever-growing competition rates in the business world, business men must work hard to beat it. They have to be so innovative and ensure that there are many ways in which they can promote their sales and grow the number […]

Technology has changed the way people order their food online or book an appointment with dentists. Today, call centers are able to deliver whatever their customers demand thanks to automation tools. Millennial believe in finding solutions to their issues in an intellectual way and automation enables contact centers to get hold of these solutions. Call […]

One of the ways to gauge the productivity of a Call Center is by considering the time it takes to link a consumer to the right agent in order to resolve a particular concern. Currently, businesses are looking for an alternative to “rule-based decision matrices” (Example- The self-service IVR system that needs a customer to […]

Voice broadcasting, call routing, call recording, call tracking, and workforce optimization are some of the key goals that every company’s contact center plans on attaining. What if you have a greater chance of achieving all these goals with call center software? Companies that have already embrace this software are already declaring it as a must-have […]