Currently, the world is pretty absorbed in AI or artificial intelligence. From tech giants such as Facebook, Amazon, Microsoft, and Google to start-up incubators tucked away in the suburban areas of San Francisco, everyone is devoting their time and money to create future ready AI products. These inventions (both hardware and software) are projected to […]

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Considering excellent customer experience is the only basis of sustainable differentiation in the competition to win the new generation of tech-savvy customers, and the only way for call centers to attain this is through digital transformation. Today, digital technology is having some influence in every aspect of our lives, including call centers. Call Center Digitization […]

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Call centers have gone through an unimaginable evolution over the last couple of years. Companies have embraced the idea of omnichannel call center so that they can engage with customers on their terms. And digital channel – in the form of social media, live chat, email, and self-service channels continues its expanding evolution as a popular customer […]

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Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to surpass consumer expectations: at its center is a lively call center which leverages customer engagement technologies and processes that […]

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In 2018, 75% of businesses will include some form of artificial intelligence in their operations. Artificial Intelligence is quickly becoming the primary way that businesses can expand their capabilities without additional expenses on the costs of hiring and training employees. Additionally, your company can experience exponential growth at a rate that is faster than you […]

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In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial versions of Microsoft Office — to sophisticated and progressively convenient human replicas such as Amazon’s Alexa or Apple’s Siri. As AI bots can do […]

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“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from an automated smart […]

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Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines efficiently. Machines carry out tasks that were previously conducted by human agents, freeing them up for more vital and delicate responsibilities. When you break it down like this, it’s unsurprising AI […]

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AI-enabled chatbots are enabling businesses improve their customer service functions by automating some responsibilities, empowering human representatives to concentrate in more important tasks. For any business, customer experience is the main priority, thus companies are currently starting to use artificial intelligence customer support chatbots to help human representatives to focus on more important tasks, boost […]

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Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in data caps to help agents, and manage calls with ease. One of the best applications of […]

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