by Nelson D. | Dec 20, 2018 | Artificial Intelligence
Considering excellent customer experience is the only basis of sustainable differentiation in the competition to win the new generation of tech-savvy customers, and the only way for call centers to attain this is through digital transformation. Today, digital...
by Nelson D. | Dec 20, 2018 | Artificial Intelligence
Call centers have gone through an unimaginable evolution over the last couple of years. Companies have embraced the idea of omnichannel call center so that they can engage with customers on their terms. And digital channel – in the form of social media, live chat,...
by Nelson D. | Dec 8, 2018 | Artificial Intelligence, Call Center
Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to...
by admin | Dec 6, 2018 | Artificial Intelligence
In 2018, 75% of businesses will include some form of artificial intelligence in their operations. Artificial Intelligence is quickly becoming the primary way that businesses can expand their capabilities without additional expenses on the costs of hiring and training...
by Nelson D. | Dec 3, 2018 | Ai Chat Bot, Artificial Intelligence
In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial versions of Microsoft Office — to sophisticated and progressively convenient human replicas such...
by Nelson D. | Nov 29, 2018 | Artificial Intelligence
“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from...
