Artificial Intelligence Maybe Disrupting The Call Center Industry

Artificial Intelligence Maybe Disrupting The Call Center Industry

Artificial Intelligence is the most hyped, yet the most controversial technology of today. Undoubtedly, the power of AI is undeniable. However, the way in which it is taking over our lives has created an ambiance of fear for us. Especially, one has to be skeptical...
Problems that Call Center Agents Face

Problems that Call Center Agents Face

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its management can make or break their career as call center...

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