Will Artificial Intelligence (AI) Improve Call Center Performance?

Will Artificial Intelligence (AI) Improve Call Center Performance?

Currently, the world is pretty absorbed in AI or artificial intelligence. From tech giants such as Facebook, Amazon, Microsoft, and Google to start-up incubators tucked away in the suburban areas of San Francisco, everyone is devoting their time and money to create...
The Pros and Cons of Using Chatbots in Customer Service

The Pros and Cons of Using Chatbots in Customer Service

“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from...
Artificial Intelligence is a Powerful Tool in the Call Center

Artificial Intelligence is a Powerful Tool in the Call Center

Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in...
Can AI do a better job than humans?

Can AI do a better job than humans?

The recent development of technologies such as the buzzword ‘Artificial Intelligence’ has proven to realize sci-fi dreams; of an electronically automated world. However, such an ideal world begs the question if human labor will have the same importance. The...
Will AI take over the future of customer service?

Will AI take over the future of customer service?

We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent...

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