Essential Technologies in Call Center Workforce Management

Essential Technologies in Call Center Workforce Management

Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs...
AI: Future of Call Centers

AI: Future of Call Centers

Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time...

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