Today, the trend of hiring offshore call centers is rising in the US and the UK. This action certainly saves a lot of money to the businesses. Particularly, the startup businesses look up this phenomenon as a safe escape to establish their customer care center on a minimal budget. Nevertheless, this need to be considered […]

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Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs integrated within its organization, it is not only able to utilize […]

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Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time for such robots to frequent call centers. […]

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