How can you improve the efficiency of your call center agents?

How can you improve the efficiency of your call center agents?

Maintaining and running a call center can be quite fruitful for any business owner, provided that they do it the right way. Since having a call center requires spending valuable resources, business owners must be careful when devising strategies to control their...

How important is customer service in making a sale?

Customer service can make or break your business. ‘Customer service’ is the process of providing comfort and ease to your clients. ‘Sale’ deals with selling of goods or a service. They are two different departments, yet are they interweaved with each other. One...
Who wins the marketing fight between robots and artisans?

Who wins the marketing fight between robots and artisans?

The term artificial intelligence is amusing, as it is a major constituent to bring robots to life. They are bringing a revolution to this era. There was an age where people would laugh at the idea that robots could ever be a reality. There wasn’t the right technology,...
How to turn your potential leads to loyal clients?

How to turn your potential leads to loyal clients?

A business is more like to thrive if they can influence their customers. Running a business is one of the trickiest jobs out there. It can be a nightmare for the newcomers, as they don’t have an active customer base. However, even for the experienced and with a...
How brands can use feedback to measure customer experience

How brands can use feedback to measure customer experience

In this digital age, feedback is easily acquired yet actually understanding what to do with it is vital to drive your business. Feedback is a popular marketing term that is being used by every Brand. Feedback describes the process of receiving the information provided...

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