Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can afford to have a call center integrated within their set-up to take care of it, and turn it into a means of generating profit rather than being something that is a sunk cost.
So how can you improve the efficiency of your call center? There are several ways to this, the most important of which is having a proper management in place, which will be responsible for its running on a daily basis. For this, you need to hire trained personnel with prior experience, who can make calculated decisions and turn your call center into a haven for your clients.
Apart from structural adjustments, you also need to take care of the system that is in place within your call center. In this article, we will discuss two of them, Avatar Dialer and RosponseAI. Let’s have a look at both of them individually so that we can compare them later on, and reach on a conclusion.
An avatar dialer system makes use of manpower to take calls and push buttons, and cannot be operated otherwise. On the other hand, RosponseAI, which is our version of a Call Center Solution, makes use of AI algorithms and automatic responders (also known as chatbots) that can deal with clients in place of humans. This system is also capable of performing many other functions that are essential for the successful working of a call center in a timely and cost-effective manner.
While we can argue in the favor of both the systems, one thing is evident that the avatar dialer system cannot work properly if you do not have enough employees. This means that it is entirely dependent on the attendants, and if, for instance, some of them are absent on a particular day, then it can be very difficult to manage during peak hours. Also, while making use of an avatar dialer will generate more leads for you over a period of time, it will also be quite costly to maintain due to the added salaries of your employees. In addition to this, the equipment will have to be renewed and services every now and then.
When it comes to selecting the right system for your firm’s call center, RosponseAI seems to be the better choice in all aspects. This is because apart from chatbots and other facilities, it will help you cut down on your costs tremendously. In addition to this, it gives quite accurate results when it comes to sales predictability, something that every firm needs to concentrate on, given how competitive the market is nowadays. It is also quite easy to integrate within your existing system, and is a hassle-free method of communicating with your clients as soon as they get in touch with you.
For more information on this, log on to www.RosponseAI.com.