Real-Time Data

Certain “real-time” data is, in fact, real time (e.g., calls in queue and current longest wait). Certain real-time reports require some historical data (e.g., the last x calls or x minutes) to calculate (e.g. service level and average speed of answer). Specific information is requested and is instantly supplied upon collection in real time. There is no delay in the timeliness of the information delivered with real-time data. Information can be compiled depending on ongoing and present conditions. This could include calls, emails, chat, social media, and SMS enquiries that are currently queued or the current longest wait.