Automatic Speech Recognition (ASR)
A solution to automate some or all parts of a customer call. It allows the caller to interact with your call center using their natural language, without the involvement of an agent. Speech recognition can be applied to some or even all parts of a call, particularly where the information that you collect is in a standard form. With minimal interference from the call center agent, this solution handles almost the entire customer call, allowing call centers to use natural language processing. An ASR allows customers to interact with the system by speaking instead of pushing buttons.