Voice Recognition Unit

It is an interactive technology that enables human-computer interaction through speech or dual-tone multifrequency communication. Additionally known as an interactive voice response unit (IVR). A device that automates the retrieval and processing of information over the phone using touch-tone signaling or speech recognition to respond by accessing information stored on a computer. A recorded human voice or a synthetic (computerized) voice may answer. Additionally referred to as an Interactive Voice Response (IVR) or an Audio Response Unit (ARU) (ARU). In much the same way a conventional computer reacts to keyboards or mouse clicks, a VRU responds to caller-entered numbers or voice recognition. When the VRU is linked to database computers, callers may access current information (e.g., account balances) and complete transactions making transfers between accounts.