Virtual Agents 

An online animated character converses with clients using artificial intelligence to aid them with customer service and other inquiries. Additionally referred to as Virtual Call Center; allows for the separation of network and Product Specialist resources while maintaining functionality as though they were all in the same place. call center virtual. The notion of having network and agent resources distributed over several physical locations performs as if they were all situated at a single physical location. A collection of call centers that serves as a single point of contact for call processing and reporting.