• How to Use Machine Learning for Lead Generation?
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    Machine learning plays an important role in our day to day lives. From simple devices like calculators to complex machinery like cars, you can find some form of machine learning. Sales and enterprises are embracing this concept since AI technology has been predicted to take charge and influence machine leaning... Read more »
  • How AI Technology Improves the Quality of Customer Service
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    AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years since revolutionized a lot of industries. Previously, AI technology was constrained to facilitating live chats and analyzing stock trends in the finance... Read more »
  • The Impact of Artificial Intelligence Bots in The Customer Service Industry
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    Artificial intelligence (AI) and use of bots is already changing the world. AI technology is already making a huge impact in the call center industry. There is a fear among people that the use of AI technology and automated bots are displacing the jobs of millions of agents globally. However,... Read more »
  • What is an IVR and Why Companies Need Smart IVR System
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    If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to engage with that brand in future. No one is immune to bad customer experience and there is no doubt... Read more »
  • Impact Your Call Center Business with Avatar Software
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    This is an era of a rapidly growing technological world. If you are a call center owner who dreams to see your business growing by leaps and bounds, you then need to venture into using Avatar software for call centers. There is a lot you expect to reap from your... Read more »
  • Artificial Intelligence Boosts Contact Centers’ Performance
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    With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and outgoing voice calls... Read more »
  • All You Need to Know about Telemarketing
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    Telemarketing is an effective strategy of marketing goods and services by using phone calls. With the ever-growing competition rates in the business world, business men must work hard to beat it. They have to be so innovative and ensure that there are many ways in which they can promote their... Read more »
  • How Automation Reigns the Call Centers
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    Technology has changed the way people order their food online or book an appointment with dentists. Today, call centers are able to deliver whatever their customers demand thanks to automation tools. Millennial believe in finding solutions to their issues in an intellectual way and automation enables contact centers to get... Read more »
  • Why Businesses are Moving from On-Premises to Cloud Contact Centers
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    Not long ago, most businesses mainly invested in “legacy” business software model. “In 2015, around two third of the software budgets were allocated to this model” – According to Forrester Research Two instances of this are Contact Centers and Customer Relationship Management. Both these fields used to be heavily reliant on human... Read more »
  • How Artificial Intelligence Improves Customer Experience in Call Centers
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    One of the ways to gauge the productivity of a Call Center is by considering the time it takes to link a consumer to the right agent in order to resolve a particular concern. Currently, businesses are looking for an alternative to “rule-based decision matrices” (Example- The self-service IVR system... Read more »