Medical Call Center
Medical Call Centers support a number of different functions, which can include appointment scheduling; triage; physician answering service and on call services; pharmaceutical services; member and physician services; and coordination of benefits, among many others. They often handle contacts via channels beyond the telephone, including email, chat, social media and SMS. Medical call centers which should be compliant with healthcare regulations including HIPAA, deploy technological solutions and operational processes to distribute contacts to teams of Product Specialists, often located in one or more locations.