Call Forcing
An ACD feature that automatically delivers calls to agents who are available and prepared to require calls. They hear a notification that the decision has arrived (a beep tone), but don’t need to press a button to answer the decision. An automatic call distribution (ACD) feature that automatically delivers calls to Brand Specialists who are available and prepared to require calls. The Brand Specialist hears a notification that the decision has arrived (a beep tone, for instance), but doesn’t press a button to answer the decision.