CALL CENTER FORECASTING
Calculations supported rigorous mathematics and skills that are accustomed to predict This is the salutation to the customer at the beginning of a call with a Product Specialist, or agent. The fundamental call greeting may include a welcome, the company’s name and therefore the agent’s name, but can include elements to reflect contact center culture or other information deemed imperative enough to be stated at the onset of a call volume. The expected volume is successively wont to project the specified staffing within the given time. Many alternative factors can affect the forecast, including seasonality, marketing, promotions and organic brand growth.