What is an IVR and Why Companies Need Smart IVR System

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If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to engage with that brand in future. No one is immune to bad customer experience and there is no doubt the effects are usually both short-term and long-term. I, for instance, had a bad experience while shopping online for presents last Christmas. So as to guarantee that all the gifts are delivered on time, I made all my orders way in advance, but still faced late delivery problems. Well, it’s the peak season and a slight delay wasn’t out of the ordinary. However, things got unexpectantly worst when I contacted the customer service of the e-commerce giant whom I trusted with all my Christmas presents. I couldn’t get past the initial customer service IVR since it was unable to direct me anywhere to resolve my issues! Brands have to know that an IVR system is meant to assist shoppers and not give their service experience a bad image. Most of the time, an AI IVR is the initial touchpoint in a brand’s customer service cycle, and if it is not handled…
Categories: Artificial Intelligence
Tags: AI, Ai IVR, Artificial Intelligence IVR

Impact Your Call Center Business with Avatar Software

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This is an era of a rapidly growing technological world. If you are a call center owner who dreams to see your business growing by leaps and bounds, you then need to venture into using Avatar software for call centers. There is a lot you expect to reap from your business once you try this. It is a call center solution to most of the problems customers encounter in obtaining services from call centers. These are inevitable problems that come as a result of human nature which is vulnerable to inability to adjust performance speed beyond a certain level, prevent exhaustion and many other conditions. These can therefore be addressed with the utilization of the AI friend, Avatar software. The software is ideal if you want to reduce the costs you incur at the call service center. This comes as a result of the many employees and other management costs that come with it. You spend and spend until you realize that expenditure rate is exceeding the customer growth rate. This is not healthy for a business. It is clear that the prime goal of every business is profit maximization yet this cannot be attained amidst high costs incurred. Therefore,…
Categories: Artificial Intelligence
Tags: AI Friend, Avatar Software For Call Centers, Best Telemarketing Software, Chatfuel

Artificial Intelligence Boosts Contact Centers’ Performance

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With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and outgoing voice calls are handled, the technology can be modified so that all the work is handled through the Artificial Intelligence mode. This would even involve artificial intelligence Agent Assistant to be alerted by the machine so as to attend to the customer and give them fast attention. Likewise, contact centers which have a responsibility of managing customers’ both voice concerns and data applications like e-mail, web-based chats, instant messages, video conferencing and many others, find the work too much and at times it is not possible to handle it effectively and efficiently. Artificial intelligence therefore is looked up to as a suitable strategy to use in such centers in the following ways: There are opportunities whereby enterprise chatbot platform is availed so that voice queries can be responded to and even users can be engaged in a chat. It is helpful to utilize bots which are powered by artificial intelligence and which…
Categories: Artificial Intelligence
Tags: AI, AI Call Center Software, Artificial Intelligence Bots, Enterprise Chatbot Platform

All You Need to Know about Telemarketing

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Telemarketing is an effective strategy of marketing goods and services by using phone calls. With the ever-growing competition rates in the business world, business men must work hard to beat it. They have to be so innovative and ensure that there are many ways in which they can promote their sales and grow the number of consumers for their products. Due to this, telemarketing has been put in place to ensure effectively making people aware of the availability of goods and services that consumers may be in need of. This is the use of telecommunication devices such as telephone, telefax and even internet to solicit customers for a business enterprise’s products. The artificial intelligence technology is greatly behind this marketing venture. Since it involves use of phones among other channels of communication to customers, it cannot effectively achieve the target without automating these phone services in order to reach a wider coverage in a short time and with a consistency in effective communication. The business-to-business or business-to-consumer marketing communication needs an efficient system in place to ensure that all potential customers are accessed. Telemarketing involves a lot of communication because there are many business-related matters to handle. This cannot be…
Categories: Artificial Intelligence
Tags: Artificial Intelligence Telemarketing, Telemarketing Script For SEO, Telemarketing Tricks