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Problems that Call Center Agents Face

Problems that Call Center Agents Face

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is...

What Does It Take To Open A Call Center?

Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who...

Hiring Agents for a Call Center is Difficult

Hiring Agents for a Call Center is Difficult

Agents form the backbone of a successful call center. This is the reason why hiring the right candidates is a matter of significance. However, it is not as easy as it sounds,...

Will AI improve performance of call centers?

Will AI improve performance of call centers?

Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we...

AI: Future of Call Centers

AI: Future of Call Centers

Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them....

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