WHAT IS ADHERENCE TO THE SCHEDULE ?

Adherence to the Schedule

How effectively an employee adheres to specified work hours, including start, stop, break, and vacation time. The extent to which agents adhere to predetermined start, stop, and break times during the course of their task is referred to as “schedule exception.” Schedule adherence refers to any activity that is not scheduled in an employee’s work schedule, such as meetings, training sessions, unscheduled breaks, and absences.