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Automated Call Center for Better Customer Interactions
Excellent customer interaction doesn’t just blossom with one instance of a business engagement: it takes a couple of good experiences to earn your customer’s loyalty—and only one...
How AI Bots Boost Customer Satisfaction (CSAT) Scores
In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial...
The Pros and Cons of Using Chatbots in Customer Service
“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a...
Discover How AI Call Center Software is Empowering Call Centers
Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines...
Artificial Intelligence Customer Support Chatbots Set to Transform Service Functions
AI-enabled chatbots are enabling businesses improve their customer service functions by automating some responsibilities, empowering human representatives to concentrate in more...
Artificial Intelligence is a Powerful Tool in the Call Center
Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented...
Can AI do a better job than humans?
The recent development of technologies such as the buzzword ‘Artificial Intelligence' has proven to realize sci-fi dreams; of an electronically automated world. However, such an...
Will AI take over the future of customer service?
We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to...
What is the best telemarketing software to use?
Although telemarketing started with the advancement in technology, the premise of telemarketing seems almost primitive compared to recent forms of marketing. It remains as one of...
How far has AI helped businesses in achieving their goals?
Within the business community, there is always a constant pressure to not only perform well, but also to beat one’s competitors. This is fueled by the desire to gather as many...
