AI: Future of Call Centers

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Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time for such robots to frequent call centers. In call centers, when we talk about artificial intelligence or AI, it is what computer scientists call Soft AI. It is a software tool used to extract meaning from the data provided which is already being used. Here is how AI is used to manipulate data and extract useful information for us. Big Data: In the fast moving, huge amount of varied Big Data, patterns are identified. you must ave heard it a lot that companies are recording your calls for improved services. this data that the companies gather is later used to formulate responses to customers queries later on. Natural Language Processing: Computer is programmed to analyse language as spoken but written by human. NLP technologies have become advanced enough to comprehend unstructured data such as phone calls. Considering this, companies have access to a vast amount of information as they are recording the…
Categories: Artificial Intelligence, Call Center, Lead Generation, Marketing
Tags: AI, AI And Call Centers, Artificial Intelligence, Autodialer, Call Centers, Dialer, IVR, Ringless Voicemail, Vicidial