Will AI improve performance of call centers?

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Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we see Google, Microsoft, and Amazon, leveraging artificial intelligence for strengthening their online existence. On the other hand, we see giant tech projects like Tesla, where the vision is to exploit AI and robotics for automated assembly at the factories. Undoubtedly, the rapid advancements in the software and hardware applied in all niches are all credited to AI. Considering these developments, one may think about how AI will strengthen the other business and corporate sector. If it really has a strategy to improvise this area, will AI improve performance of call centers too? Top Ways How AI Improve Performance of Call Centers Call centers occupy the most critical position in the success of a business. Whenever an agent talks to you on a call, you will definitely create a persona about the person you are talking to. Eventually, you will find yourself judging the whole company from that single person only. If you have a great experience, you will certainly hire them back, and this is how businesses grow.…
Categories: Artificial Intelligence, Call Center
Tags: AI And Call Centers, AI Dialer, Artificial Intelligence, Autodialer, Call Centers, Telemarketing, Vicidial

AI: Future of Call Centers

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Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time for such robots to frequent call centers. In call centers, when we talk about artificial intelligence or AI, it is what computer scientists call Soft AI. It is a software tool used to extract meaning from the data provided which is already being used. Here is how AI is used to manipulate data and extract useful information for us. Big Data: In the fast moving, huge amount of varied Big Data, patterns are identified. you must ave heard it a lot that companies are recording your calls for improved services. this data that the companies gather is later used to formulate responses to customers queries later on. Natural Language Processing: Computer is programmed to analyse language as spoken but written by human. NLP technologies have become advanced enough to comprehend unstructured data such as phone calls. Considering this, companies have access to a vast amount of information as they are recording the…
Categories: Artificial Intelligence, Call Center, Lead Generation, Marketing
Tags: AI, AI And Call Centers, Artificial Intelligence, Autodialer, Call Centers, Dialer, IVR, Ringless Voicemail, Vicidial