We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent invention of Artificial Intelligence has proved to fulfill the […]

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Artificial Intelligence is being rapidly deployed in the call center industry to cope up the challenges of the time. The goal is to bring advancements and speediness in the overall client management amidst reducing the stress on human agents. Though for the moment, the pace with which this technology is impacting on call centers depicts […]

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Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can afford to have a call center integrated within their set-up to take care of it, […]

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