Artificial Intelligence is being rapidly deployed in the call center industry to cope up the challenges of the time. The goal is to bring advancements and speediness in the overall client management amidst reducing the stress on human agents. Though for the moment, the pace with which this technology is impacting on call centers depicts […]

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Call center industry is one of the most thriving sectors of today, owing to their number of implications in various other industries. Today, no business can survive without establishing robust customer support either on its own or via a call center. The growing loads of managing leads have compelled everyone to look for some quick […]

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Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can afford to have a call center integrated within their set-up to take care of it, […]

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Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits that their business can enjoy due to such facility that they provide to their customers. […]

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Today, the trend of hiring offshore call centers is rising in the US and the UK. This action certainly saves a lot of money to the businesses. Particularly, the startup businesses look up this phenomenon as a safe escape to establish their customer care center on a minimal budget. Nevertheless, this need to be considered […]

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