Artificial intelligence is one of the most heated debates in the internet world. It has indeed kept everyone busy in pondering the pros and cons of this technology. However, the significant impact of AI in the call center industry is something worth recognizing. The way it is supporting the call centers and improvising their performances […]

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Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can afford to have a call center integrated within their set-up to take care of it, […]

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