Within the business community, there is always a constant pressure to not only perform well, but also to beat one’s competitors. This is fueled by the desire to gather as many leads as possible, and convert them into serious buyers. As a result, newer marketing trends are emerging on the scene, and business owners are […]

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Artificial Intelligence is the most hyped, yet the most controversial technology of today. Undoubtedly, the power of AI is undeniable. However, the way in which it is taking over our lives has created an ambiance of fear for us. Especially, one has to be skeptical towards its applications in the corporate sector, since it may […]

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Artificial intelligence is one of the most heated debates in the internet world. It has indeed kept everyone busy in pondering the pros and cons of this technology. However, the significant impact of AI in the call center industry is something worth recognizing. The way it is supporting the call centers and improvising their performances […]

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Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs integrated within its organization, it is not only able to utilize […]

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Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we see Google, Microsoft, and Amazon, leveraging artificial intelligence for strengthening their online existence. On the other hand, we see giant tech projects like […]

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Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time for such robots to frequent call centers. […]

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